Terms & Conditions

Copyright

All material available or accessible from this Website is copyright material owned by 11 North and its related entities. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968.

Disclaimer

Materials presented in connection with the Website are for information purposes only. The information is provided solely on the basis that readers will be responsible for making their own assessments of the matters discussed and are advised to verify all relevant representations, statements and information contained in or in connection with this site.

Information on this Website should not be regarded as a substitute for professional legal, financial, real estate or other expert advice.

This Website contains links to other internet sites that are external to J11 North. 11 North takes reasonable care in linking other internet sites but has no direct control over the content of the linked internet-sites, or the changes that may occur to the content on those sites. It is the responsibility of the reader to make their own assessment of the accuracy, currency, reliability and correctness of the information contained in the linked internet sites. Links to other internet sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service. 11 North is not responsible for the privacy practices of linked internet sites.

11 North accepts no responsibility for unsuitable, incomplete or inaccurate material that may be encountered. 11 North, its subsidiary companies, its directors, employees, agents and related entities responsible for maintaining this Website, make no claim as to the accuracy of the information on its site, or the accuracy of the information provided by third parties connected to the site, or in respect of links provided to other internet sites, the accuracy of the information on those sites.

Whilst every effort has been made to ensure that the information is accurate, 11 North will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon the information.

Privacy Policy

We (11 North) may collect your personal information in the course of our business.  This Privacy Policy sets out the way we collect, manage and use personal information and how we handle privacy issues.

“Personal Information” is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form. The types of Personal Information generally collected by us may differ, depending on whether you are or would like to become an 11 North purchaser, landlord, tenant, supplier, employee, agent or independent contractor of us.

We adopt the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Act). We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. This policy sets out how we obtain and use your Personal Information.

Your Personal Information

The personal information that the Company may collect includes but is not limited to, your name, e-mail address, residential or other addresses, telephone numbers, gender, date of birth, your profession or occupation, transaction information, billing details, information about products or services which might suit you, preferences and criteria information.
We collect personal information through information provided by your completion of web form on our website,by telephone, email, during conversations you have with our representatives, through your engagement of us to provide services, through contracts entered into by you, through completed surveys, branded newsletter, feedback or competitions
Via Social Media Sites, we may obtain other information about you which may itself constitute Personal Information or which, when combined with other information, is capable of identifying you, including photos, videos and any other information that you include on our Social Media Sites or sites linked to our Social Media Sites (Other Sites). The level of information to which we have access may depend on your privacy settings on such Other Sites.
We will take reasonable steps to protect the personal information we collect, in both paper and electronic form, from misuse and loss as well as from unauthorized access, modification and disclosure.

How we collect your Personal Information

You consent to your Personal Information being used in accordance with this Privacy Policy Statement by doing any one or more of the following:
By making a general or specific telephone, email, onsite or other enquiry with us;
by communicating with us or by continuing to request our services, including but not limited to by attending one of our offices, attending an 11 North Free seminar or course, making enquiries via the internet, email or phone;
by providing us with your contact details;
by accessing our website at www.jerry.com.au (Website) or participating in an online enquiry;
when you engage us or discuss engaging us to provide services or advice to you;
by providing to us or us collecting your business card;
by visiting any website or social media site established by us, including but not limited to Facebook, Instagram, Google+, Youtube and LinkedIn (Social Media Sites);
by participating in any activity on a Social Media Site including but not limited to entering competitions, subscribing to our blog, posting, pinning or uploading any material on any Social Media Site, following, liking and/or commenting on us or anything on any Social Media Site.
We may also collect personal information from:
publicly available sources of information;
any other collection of or incidental or directly or indirectly related to the services we may be able to provide to you.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for our business and activities, and in our efforts to expand and improve our business, including for the following purposes:
to provide our services to you and to communicate with you;
to monitor or improve the quality and standard of service provided to you or to other consumers by us;
to communicate to prospective or actual vendors, purchasers, landlords and tenants;
to provide access to our Website, to assess its performance, improve its operation and develop new features for our Website;
to communicate with you to better understand your needs through newsletters, social media, competitions, market research, customer loyalty programs or to comply with our legal obligations;
handling privacy complaints and issues;
performing research and analysis about our services;
to provide and notify you of products, services, offers, promotions or marketing of services or new services that may be of interest to you;
to send you emails, SMS and push notifications, however, you may elect to opt-out of such correspondence at any time by notifying us;
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers, advertisers, sponsors or other third parties;
enforcing the terms and conditions of our engagement with you;
referral to a mortgage broker or financier;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of the Company, its related bodies corporate, franchisees, partners, real estate agents, employees, contractors, advertisers, sponsors or service providers;
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator.

Who we may share you personal information with

We may share your information in the following circumstances. These circumstances should not be considered comprehensive and exclusive and do not affect our rights to share your personal information in other ways to the extent permitted by law.  With:
our partners, employees, affiliates, subsidiaries, related bodies corporate, contractors and service providers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators;
our marketing partners, consultants, retailers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
with the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are viewable by the general public;
with third parties with whom you choose to let us share information, for example other apps or Websites that integrate with our Website; and
any organisation with your consent; together (Third Parties).

We, or the Third Parties, may disclose specific individual information if we or they reasonably believe that it’s necessary to comply with applicable laws or regulations, or to protect our interests, our business partners, affiliates or its guests, or the interests of our Third Parties.
We may also disclose your personal information:
As required by law;
To enforce our terms and conditions; and
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale.
Any Third Parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. These entities or their servers may be located in various places around the world.
If you do not wish your personal information to be used in the manner set out in this Privacy Policy, please let us know using the contact details on our website, email us at hello@11north.com.au

Website use and Cookies

Tracking technologies such as cookies may be used on our website to recognise a user’s browser each time that you visit our site and to track which pages you visit whilst on our site and also to push advertisements to your internet protocol address. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies you may set your browser to refuse them. However, your use of our website may be affected.
If you view the online webpage relating to any of our properties for lease or sale, you may enquire further about the property by manually completing an online enquiry form or by authenticating your details through your Facebook or LinkedIn account. If you choose to authenticate your details via your Facebook or LinkedIn account, we may be provided with Personal Information linked to your account.
If you ‘like’ or ‘follow’ us or a property via our Facebook or Linked In pages, we may be able to view your Facebook page, subject to your Facebook privacy settings.
We may provide you with a unique password to verify your identity before allowing access to some features of the Website. You are responsible for maintaining the secrecy of this password and therefore any information which can be viewed by entering this password on the Website. You are responsible for notifying us of any loss or unauthorised use of your password.
The Website is hosted in Australia, if you do not reside in Australia, then by using the Website you consent to the transfer of any personal information to Australia.

Access to your Personal Information

If you wish to access your personal information held by us you may do so by written request.
If personal information held by us is inaccurate or out of date you have the right to request it to be updated or corrected.

Direct marketing

You consent to and authorise us to include your personal information in a database compiled by us for use in direct marketing by us or Third Parties. If you do not wish to receive marketing material from us, you can opt-out by contacting us via the details located on our website, or email us at hello@11north.com.au.
All emails, SMS and newsletters from the Website allow you to opt-out of further mailings.
If you “opt-out”, we will not be able to remove your personal information from the databases of business partners, affiliates, or third parties which we have already shared your personal information with as at the date of your request to opt-out.
In relation to personal information from children, we do not knowingly collect personal information from individuals under 18 years of age. If a user is a parent or guardian, please do not allow your children to submit personal information without the parent or guardian’s prior permission.

General

We reserve the right to change this Privacy Policy from time to time. The latest Privacy Policy will be available from the Website.
If you have any queries about the privacy policy or require further information on how we handle personal information, you are invited to contact our office during business hours via the contact details on our Website.
If you would like to make a complaint about our handling of your personal information or if you think we have breached the Australian Privacy Principles or the Act, please contact us with your complaint in writing. We will endeavour to deal with your complaint as quickly as possible. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues. We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.
If you are not satisfied with the way we have dealt with your complaint you may file a complaint with the Office of the Australian Information Commissioner.
As our Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
The Company complies with the Spam Act 2003 and best practice guidelines in relation to the contents of its commercial electronic messages. We only send e-mail advertising with each addressee’s consent, including its address and contact details in every e-mail promotion and ensure the inclusion of a functional unsubscribe facility.

Due Diligence Checklist:

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